Archive for the ‘Member Support’ Category

We first began offering LIFETIME Premium  Membership six months ago as a “Show Only” special at family history events.  Folks especially like the idea of paying a one-time membership fee for a lifetime of great, unlimited Family Photoloom service.  Now it’s become so popular that we’ve decided to start offering it to everyone – online!

Lifetime Premium Members receive:

  • No Yearly Membership Fee
  • Unlimited Image Uploading
  • Unlimited Guests
  • “No Ads” option / larger image-viewing field
  • 5 Gigabytes of Storage
  • Personalized URL (i.e., http://www.familyphotoloom.com/smith) [upon request]

Both yearly and Lifetime Premium Membership are available on our website, and it takes just seconds to join.   We now accept payments through Paypal (you don’t need a Paypal account), so you can rest assured that your personal information is safe and secure. Click here to get started.

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We are constantly working to make Family Photoloom better and easier for you, and today we want to introduce you to our newest feature:  Super-easy record merging.

When using Family Photoloom, you may occasionally find that you have created duplicate records for an individual.  (If you import data from New FamilySearch, it is even easier to wind up with duplicate records.)

Have no fear! It’s easy to merge records in Family Photoloom!

  1. Click (using the mouse) to select on the 1st record you would like to merge.
  2. Hold down the Ctrl-key (Windows users), or the Command/Apple key (Mac users).  While holding this key down on the keyboard, use the mouse to select the second record to merge.
  3. Click either one of the green “MERGE” buttons.

That’s it, your records are merged!

Performing a merge of two records will combine:

  • The record’s vital information (name, death, birth date/place)
  • All portraits created with the two records
  • All relationships created with the two records

Ready to start hanging pictures on your family tree? Sign up for your FREE Family Photoloom membership today!

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February was an exciting month at Photoloom all the way around! For starters, we’ve made big changes to our pricing model. Family Photoloom now offers a FREE account that will meet the needs of most casual users. Free Membership now provides a much broader range of service than our previous “Trial” account, and includes up to 200 image uploads and 10 guests. Sign up today!

Upgraded “Premium Membership” will still be available to individuals and organizations that need heftier service, still at the low price of $39 a year. Premium Membership includes unlimited uploads and unlimited guests, plus a personalized Family Photoloom URL (i.e., ww.familyphotoloom.com/smith). Additionally, we now also offer Lifetime Premium Membership for a one-time only service fee of $90.

I don’t want this post to go on forever, so here’s a quick overview of the recent updates, changes, and improvements we’ve experienced:

  • New Membership structure:
    • FREE – Updated & Expanded to 200 pictures/ 10 guests
    • Premium Members – Additional benefits include unlimited pictures / unlimited guests (yearly service fee)
    • NEW Lifetime Premium – A one-time service fee gets you Family Photoloom for life.
  • New affiliates:
    • Use your Family Photoloom images to create charts and beautiful heirloom-quality art.
    • Keep checking back – we will be adding more affiliates soon!
  • New Account functions:
    • Quick rotation of images that are sideways or upside-down
    • Easy merging of duplicate records
  • New FamilySearch Certification:
    • Import information from New FamilySearch into Family Photoloom.
    • Link ancestors photographs and documents into the New FamilySearch Global tree
  • New website:
    • Complete website renovation
    • New blog location – we’ve moved from Blogger to WordPress!

Please take some time to visit our website, log into your account, and check out our new features. And please tell your friends and family about Family Photoloom!

P.S.  Just a note on our new blog location:  I had to clear my cache for the redirect from the Photoloom website (Menu►Read►Our Blog) to work.  So, if you’ve visited our blog before by going through our website, you may need to do the same thing.  When is this computer just going to learn to read my mind?  Wait, no, I don’t want that.  I take that back.)


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Just over a week ago, this picture of my friend Marilee and me on our first day of 1st grade appeared as part of another post. Now I’d like to tell you a little bit more about it, and what it represents.

Marilee and I have been friends for well over forty years. I hope we are friends for at least forty more. She appears in countless pictures and memories from my childhood, and my life might be completely different had I not experienced her friendship and her family.

But in a hundred years, when my great-great grandchildren look through my family history, will they find Marilee? Not likely, if I organize it with with the tools currently available: there’s no place for Marilee in traditional genealogy and family history programs, because she falls outside the fixed categories (i.e., mother, father, child, etc.) that they recognize. For them, Marilee doesn’t exist. Neither does my Grandpa Fred, or my birth-mother and her children (my siblings!), or Sheila, my cat of 16 years.

Family Photoloom is changing all that. Our Extended Relationship Indexing (patents pending) allows you to include anyone or anything that enriches your story in your family history – special friends, step and foster children, birth-family members, pets, family heirlooms, favorite vacation spots, secret family recipes…there is a place for every one with Family Photoloom. Here’s how it works:

How to Set Extended Relationships with Family Photoloom
Relationship Setting means to attach one Record to another, creating a specific relationship between the the two. Setting relationships in Family Photoloom takes less time than it took to read this sentence.
Before you begin either option, be sure the individual you wish to index is entered in your Records (the left column). You do not need to have a picture of them tagged to complete indexing.

  1. Go to the Relationship View, and select the Record of the individual you wish to be the focus. You can do this by clicking and dragging the Record, or by clicking the green Relationship Icon that appears by the Record.
  2. Select the Record of the individual you want to “attached” to the Focus Record, and click-&-drag the individual into the appropriate field in the Relationship Setter (e.g., Spouse, Sibling, Child, Other).

  3. Check the appropriate relationship boxes in the drop-down (Not necessary for “Other” field.) and customize the description of the relationship at the top of the screen.

Have some fun and experiment a little with your Family Photoloom account. (Get you FREE Family Photoloom Trial account here.) In coming weeks, I’ll explain how you can organize images into categories, include things like memorabilia, and even organize your church wedding co-op (or any other groups).

Extended Relationship Indexing is something we all need it, because family history isn’t just about branches—it’s about connections.

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If you’ve been hesitant to jump on the Twitter-train, the Salt Lake Family History Expo (Aug. 28-29) offers the perfect incentive to make the leap: using Twitter, you can participate in the Expo – from anywhere – in “real time.”

Twitter is a service that allows users to send short messages from their cell phones or computers. Messages are limited to 140 characters in length, and are known as tweets.

Family History Expos has enlisted a capable team of family history and genealogy bloggers to cover the Salt Lake Family History Expo. In addition to posting blog entries about Expo happenings, these “Bloggers of Honor” will be using Twitter to communicate the highlights of the Expo as they happen. And bloggers won’t be the only ones tweeting. All attendees are encouraged to use Twitter to communicate about Expo activities, share photos, and link to blog posts.

Not able to attend the Expo in person? Then attend virtually! You can follow the bloggers and make comments on Twitter, all in real time. Have a question? Tweet it and you’ll have an answer in moments. (Be sure to include the all important identifying hashtag #fhx09-SLC in all your Salt Lake Expo tweets.)

Creating a Twitter account is amazingly easy. All you need is an internet connection or a mobile phone that accepts text messages. Go to the Twitter site and enter your name, a username, email and password. That’s it!

Once your Twitter account is set up, you can begin to “follow,” or subscribe, to updates from other Twitter users. Twitter makes it easy to add people that you would like to follow. Be sure to add Photoloom first!

Family History Expos “Bloggers of Honor”. Click names to follow on Twitter

Want to learn more about Twitter? Try these helpful links:

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When Cheryl called us recently to suggest a new feature for Family Photoloom, she probably wasn’t expecting to see it up and working in less than 24 hours. But it was!

Cheryl asked for a feature that would allow her to save a portrait she created in her Family Photoloom account to her hard drive, so that it could be used as the “key” picture for that individual in other genealogy applications. The result is our new One-Click Download feature.

Portrait Downloads: Each time you tag a face or anything else with Family Photoloom, a portrait is created. When you choose a record from your “Records” list, all the portraits of that individual appear in a “Portraits List” on the right of your screen.

To download a portrait for use in other applications, simply click the new ‘download’ button that appears on a portrait in the “Portraits List” when the mouse cursor is over it. You will then be prompted to save image to your computer’s hard drive.

Picture Downloads: One-Click Downloads have also been added to the group picture thumbnails at the bottom of the screen to make it easy to download a “full picture.”

Thank you, Cheryl!

One last note: When you contact us at Photoloom, know that we set the bar on Member Support high. We want to hear from you. Tell us what you like, what needs improvement, and what you’d like to see in the future. Who knows, you might even be the next “Cheryl,” and your new feature could be up and running by tomorrow.

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Family History in a Pinch

Let’s face it; times are tough, and we, like many people, are pinching our pennies. This year, even our family reunion fell victim to the economy. Every two years, we hold a Hughes family reunion, gathering the descendants of my great-grandparents, Willie and Effie Hughes, to swap pictures and stories, collect and correct genealogy information, and generally catch up since the last reunion. However, out-of-control fuel and travel costs forced the family as a whole to forego the reunion and hope for better days on the horizon.

But all was not lost: our reunion instead became a virtual (that is to say, an online) reunion. And it wouldn’t have been the same without Family Photoloom. Family Photoloom enhanced our online reunion by creating a virtual family reunion for our pictures. We have over 350 pictures focusing on Willie and Effie Hughes, spanning six generations. The face tagging and relationship indexing data stored in our Family Photoloom account connects our pictures exactly the same way that a family is connected. You can browse generation to generation or sibling to sibling. You can focus on a single person and see ALL the portraits for that person, or flip over to the relationship tab and see all the pictures of the complete family group. Family Photoloom enhanced our “Virtual Family Reunion” and enabled us to stay connected, even as we pinched pennies and stayed at home on our “stay-cation.”

FAMILY PHOTOLOOM – The Ultimate Family Deal

While we’re talking about saving money, let me take this opportunity to describe the financial benefits of our Photoloom business model for you. In addition to being family-friendly, Family Photoloom ‘pocket-book’ friendly as well. This is because one Premium Family Photoloom Account is all you need to support your entire family organization.

Here is how it works: The account sponsor signs up for the Premium Account, and everyone else signs up for a free trial account. The account sponsor invites all other family members to the family’s Premium Account. That’s all there is to it – a whole family that shares one Premium Account. (It is important to note that the sponsor of the Premium Account has control of not only of who has access to the account, but who has edit (or author) privileges.)

From a business standpoint, it may seem like a wild and crazy idea to allow people free access to a shared Premium Account, so let me explain why it makes good business sense to Photoloom LLC. Two words: Viral Marketing! Every core family is really a combined family: the husband’s family and the wife’s family and at each generation it doubles again. For example, the Willie and Effie reunion site does little for my mom, who is not from this family line; nor does it really meet the needs of my wife, who married into this group of nuts. Both are a potential new Premium Accounts for us. So while you see Free Accounts for all family members, we see Free Viral Marketing.

Times are tough, but we’ll get through them; we always have. We’ll come out stronger as we valiantly do our best to serve one another and help our families stay connected. Don’t let the economy ruin your family reunion – and let Family Photoloom help bring you closer, with a Virtual Family Reunion for your pictures.

Scott Huskey

Coming next time: Learn about quick and easy Family Photoloom email invitations – it takes just one step to invite and add a new member to your account.

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